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Retail IT Support
We look after your day-to-day IT mundane infrastructure management so you can focus on looking after your business.
Our Managed Services are there to support retail operators with any IT challenges, and to work with you pro-actively to avoid problems from occurring in the first place.
We understand that retail trading never stops, and therefore neither do we. If sites are facing problems with their Hand Held Terminals, Point of Sale systems, technical errors, or IT infrastructure, they can call our IT support team to ensure the issue will be managed through to resolution. With 24/7 x 365 support offered, we work around the clock to ensure we are there at the most critical times to support you whenever you need it.
We can work alongside your existing IT team to provide a specific element of support, or become your entire IT Team. Whichever level of support you require, we can underpin your entire business to ensure maximum up-time and successful implementation of projects.
IT support that works for the retail sector
Our core focus for the retail sector covers the following:
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IT auditing and reporting – ensuring IT systems are in place and fully integrated to provide important management information
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Mobility – ensuring colleagues are able to utilise IT systems while working remotely
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Data protection – ensuring sensitive data is kept safe, secure and accessible
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Software and cloud services – including management of Microsoft 365
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24/7 and out of hours IT support – supporting retail clients in the event of system failures at all times, whenever they need us
If you want to learn more about how we can support your organisation, don’t hesitate in contacting us.
We may be technical experts, but we’re also driven by outstanding customer service. We pride ourselves on being friendly, approachable and focused on your business needs, not its technical specs.
When you call, we pick up – ready to serve your needs.
Our consistent approach to customer service is the secret to our success – and our client journey is based on 5 simple but crucial steps.
It’s more than our solutions that make us tick, it’s our people and partners too.
01.
All About You
The most important step is ensuring we understand your business technologies, challenges and aspirations.
02.
Auditing
Armed with your company goals in mind, we perform a full technical audit searching for barriers to security as well as success.
03.
Onboarding
Welcome to ION Networks. You’ll be introduced to an allocated engineer, dedicated to documenting and supporting your organisation's IT.
04.
Remediate and Review
We remediate issues and review your options for any opportunities we identify.
05.
Technology Roadmap
We design and plan your business of the future.