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Proactive IT Support and strategic Managed IT Services saving you time and money

It’s not about break-fix solutions, nor is it about providing the latest in technologies.
To us, IT Support Services mean tailor-made solutions, ongoing assistance, and flexible options that support the evolution of your business. 

We provide fully managed IT support and security services, including proactive monitoring and maintenance,  cybersecurity accreditation, training and strategic IT planning.

Our outsourced IT Support saves your organisation money as you benefit from our hands-on team of experts supporting your business for a fraction of the cost compared to hiring staff to deliver this service. It also saves you time enabling you to focus on your core business and reducing the headaches that can accompany the burden of managing an IT system.

Our approach to providing IT support begins with a holistic overview of your requirements to ensure your system is delivering for your business across all key areas.

Working in close partnership to gain an in-depth understanding of a client’s business, we will then set out recommendations on how to either develop a new and reliable IT structure to best suit your needs or enhance an existing structure to ensure it is fully aligned to your strategic aims and aspirations. 

Subtle Shapes Transparent

Why Choose Us?

End-to-End Solutions

Our IT Networking experts, combined with our in-house installation team, are able provide complete end-to-end infrastructure solutions.

All Sectors - All Sizes

Our services are available nationwide to organisations of all types and all sizes.

5 users or 5000, we can help.

Responsive

Where possible, your issue is resolved immediately at the first point of contact, so you can get on with whats important.

 

Boost Productivity

We implement and automate faster ways of working, keeping them optimised with regular managing and monitoring.

Cost Savings

Save on resources and deliver better services faster. Spend less and deliver more with efficient new drivers for success.

Future Proof Your Business

Your tech isn’t only updated, but enabled with evolving, Cloud- enabled technologies managed and monitored by us.

Whether overcoming challenges to seizing opportunities, we're here to make your business better. We work to defined Service Level Agreements that leave you in no doubt that you're receiving the service you deserve.

Peace of Mind

Knowing that you can pick up the phone, speak to an actual human and get your issue resolved, with one call,  saves you valuable time and money. We encourage our clients to contact us as soon as an issue appears and we love nothing more than fixing it quickly. It’s what we do best. Having that little bit of confidence and being able to rely on your remote IT support company is what sets us apart in the business IT support market.

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We may be technical experts, but we’re also driven by outstanding customer service. We pride ourselves on being friendly, approachable and focused on your business needs, not its technical specs.

When you call, we pick up – ready to serve your needs.

Our consistent approach to customer service is the secret to our success – and our client journey is based on 5 simple but crucial steps.

It’s more than our solutions that make us tick, it’s our people and partners too.

01.

All About You

The most important step is ensuring we understand your business technologies, challenges and aspirations.

02.

Auditing

Armed with your company goals in mind, we perform a full technical audit searching for barriers to security as well as success.

03.

Onboarding

Welcome to ION Networks. You’ll be introduced to an allocated engineer, dedicated to documenting and supporting your organisation's IT.

04.

Remediate and Review

We remediate issues and review your options for any opportunities we identify.

05.

Technology Roadmap

We design and plan your business of the future.

5 Steps to Success

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