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Hospitality IT Support
Our integrated hospitality IT solutions will help your team deliver consistent 5-star guest services that lead to positive reviews and increased customer loyalty.
IT should be a help not a hindrance to hospitality businesses. EPoS systems, hand-held order-taking devices, online booking and computerised check in should all make life easier for the hospitality industry but when they stop working at peak times, they can become a major problem.
Network crashes, losses of WiFi connection, security breaches, even spillages on vital network equipment can be devastating so we use our extensive experience in this industry to make these eventualities as unlikely as possible.
We have extensive experience working within the hospitality industry, with individual hospitality venues and venues across multiple sites. We understand the IT issues you regularly face and will keep your hospitality businesses running so it won’t let you down during busy periods.
IT support that works for the hospitality sector
Our core focus for the hospitality sector covers the following:
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IT auditing and reporting – ensuring IT systems are in place and fully integrated to provide important management information
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Mobility – ensuring colleagues are able to utilise IT systems while working remotely
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Data protection – ensuring sensitive data is kept safe, secure and accessible
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Software and cloud services – including management of Microsoft 365
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24/7 and out of hours IT support – supporting hospitality clients in the event of system failures at all times, whenever they need us
If you want to learn more about how we can support your organisation, don’t hesitate in contacting us.
We may be technical experts, but we’re also driven by outstanding customer service. We pride ourselves on being friendly, approachable and focused on your business needs, not its technical specs.
When you call, we pick up – ready to serve your needs.
Our consistent approach to customer service is the secret to our success – and our client journey is based on 5 simple but crucial steps.
It’s more than our solutions that make us tick, it’s our people and partners too.
01.
All About You
The most important step is ensuring we understand your business technologies, challenges and aspirations.
02.
Auditing
Armed with your company goals in mind, we perform a full technical audit searching for barriers to security as well as success.
03.
Onboarding
Welcome to ION Networks. You’ll be introduced to an allocated engineer, dedicated to documenting and supporting your organisation's IT.
04.
Remediate and Review
We remediate issues and review your options for any opportunities we identify.
05.
Technology Roadmap
We design and plan your business of the future.